These Synetrack B2B Terms govern access to and use of Synetrack, a B2B technology platform operated by Affiliate Standard Ltd. for affiliate businesses, operators, affiliate networks, and other business clients in the iGaming industry.
By accessing or using Synetrack, signing an order form, accepting a proposal, paying an invoice, creating an account, or otherwise using the platform, the client agrees to these Terms. If a separate written agreement, order form, statement of work, data processing agreement, or service-specific document is signed between Affiliate Standard and the client, that document will apply together with these Terms. If there is a conflict, the signed agreement or order form will prevail for the relevant service.
1. Parties
For the purposes of these Terms, “Affiliate Standard,” “we,” “us,” or “our” refers to Affiliate Standard Ltd., company number 208736230, with registered address at Sofia, Bulgaria, Luben Bozev - Silach 3.
“Client,” “you,” or “your” refers to the business, company, affiliate, operator, affiliate network, or organisation that accesses, purchases, subscribes to, or uses Synetrack.
The person accepting these Terms on behalf of a Client confirms that they have authority to bind the Client to these Terms.
2. The Synetrack Platform
Synetrack is a B2B technology platform designed to support affiliate businesses and related commercial operations in the iGaming industry.
Depending on the Client’s package, subscription, configuration, or agreement, Synetrack may include access to different tools, modules, integrations, dashboards, automation features, reporting features, and other functionality designed to support affiliate business operations. Available features may vary by Client, package, region, deployment model, technical configuration, and commercial agreement.
Affiliate Standard may update, modify, replace, add, remove, or discontinue certain Synetrack features from time to time, subject to any specific commitments made in a signed agreement.
3. Business Use Only
Synetrack is intended for business use only. It is not intended for consumer use, personal gambling, player gambling accounts, casino gameplay, sports betting, payment processing for gambling activity, or direct provision of gambling products.
The Client is responsible for ensuring that its use of Synetrack is lawful, authorised, and appropriate for its business operations.
4. Accounts and Access
The Client may be provided with administrator accounts, employee accounts, contractor accounts, or other user accounts depending on the agreed setup.
The Client is responsible for all activity under its accounts and for ensuring that only authorised persons access the platform. The Client must keep login credentials secure, remove access for users who no longer require it, assign appropriate roles and permissions, and notify Affiliate Standard promptly if it suspects unauthorised access or security compromise.
Affiliate Standard may suspend or restrict access if we reasonably believe that the platform has been misused, security has been compromised, payment obligations have not been met, the Client has breached these Terms, or continued access may create risk for Affiliate Standard, the Client, users, partners, or third parties.
5. Client Responsibilities
The Client is responsible for the accuracy, legality, quality, and compliance of all data, content, materials, brand information, operator information, offers, campaigns, SEO content, affiliate information, traffic information, commercial data, and other materials submitted, uploaded, created, imported, published, or processed through Synetrack.
The Client is responsible for ensuring that it has all required rights, licences, permissions, consents, approvals, and legal bases to use and process all materials and personal information within Synetrack.
The Client is also responsible for its own regulatory compliance, gambling advertising compliance, affiliate marketing compliance, data protection compliance, consumer protection compliance, tax compliance, accounting compliance, and contractual obligations to operators, affiliates, networks, users, customers, regulators, and business partners.
Affiliate Standard does not act as the Client’s legal adviser, compliance officer, accountant, gambling regulator, payment processor, or professional consultant unless expressly agreed in a separate written agreement.
6. Acceptable Use
The Client must not use Synetrack for unlawful, harmful, abusive, fraudulent, or unauthorised purposes.
The Client must not use Synetrack to publish illegal gambling content, target minors, promote unlawful operators, submit misleading operator information, distribute spam, infringe intellectual property rights, violate privacy rights, upload malware, attack systems, bypass security controls, overload infrastructure, reverse engineer the platform, scrape or extract platform data without permission, or interfere with the operation of Synetrack.
The Client must not use Synetrack to process personal information without a valid legal basis or to carry out activities that violate applicable data protection, gambling, advertising, consumer protection, anti-spam, anti-money laundering, or other relevant laws.
7. Client Content and Data
“Client Content” means all content, data, materials, information, documents, images, text, media, brand information, offer information, campaign information, user data, partner data, analytics data, and other materials submitted, uploaded, imported, created, stored, or processed by or on behalf of the Client through Synetrack.
The Client retains ownership of its Client Content, subject to the rights granted to Affiliate Standard under these Terms.
The Client grants Affiliate Standard a limited right to host, store, process, transmit, display, back up, analyse, and otherwise use Client Content as necessary to provide, maintain, secure, support, improve, and operate Synetrack and related services.
Affiliate Standard will not use Client Content for unrelated commercial purposes except where authorised by the Client, required by law, necessary for security or fraud prevention, anonymised or aggregated in a way that does not identify the Client or individuals, or otherwise permitted under the applicable agreement.
8. Affiliate Standard Intellectual Property
Affiliate Standard owns or licenses all rights in Synetrack, including the software, platform design, interface, workflows, technical architecture, databases, templates, documentation, AI workflows, source code, object code, trademarks, branding, product concepts, know-how, and other platform materials.
The Client receives a limited, non-exclusive, non-transferable, revocable right to access and use Synetrack during the applicable subscription or service period, solely for the Client’s internal business purposes and in accordance with these Terms and the applicable agreement.
The Client must not copy, modify, reverse engineer, resell, sublicense, reproduce, distribute, create derivative works from, or commercially exploit Synetrack except as expressly permitted in writing by Affiliate Standard.
9. Feedback
If the Client provides suggestions, feedback, ideas, feature requests, bug reports, recommendations, or other comments about Synetrack, Affiliate Standard may use them without restriction or obligation to compensate the Client.
The Client confirms that such feedback does not contain confidential information unless clearly identified as confidential.
10. AI-Assisted Features
Synetrack may include AI-assisted or automated features designed to support platform functionality, reporting, content-related workflows, operational analysis, marketing support, compliance review, or other business processes.
AI-assisted outputs may be inaccurate, incomplete, outdated, or unsuitable for a specific legal, commercial, or regulatory purpose. The Client is responsible for reviewing, verifying, approving, editing, and deciding whether to use any AI-generated, AI-assisted, or automated output.
Affiliate Standard does not guarantee that AI-assisted or automated outputs will be legally compliant, commercially effective, non-infringing, regulator-approved, or error-free.
The Client must not rely on AI-assisted or automated features as a substitute for legal, compliance, financial, tax, regulatory, or professional advice.
11. Integrations and Third-Party Services
Synetrack may integrate with third-party services, including affiliate program platforms, analytics tools, communication tools, cloud services, APIs, reporting tools, or other external systems.
Third-party services are controlled by their respective providers and may be subject to separate terms, privacy policies, fees, rate limits, availability limits, and technical restrictions.
Affiliate Standard is not responsible for third-party service downtime, data inaccuracies, API changes, access restrictions, account suspensions, pricing changes, security incidents, or failures caused by third-party providers.
The Client is responsible for ensuring that it has authority to connect third-party accounts, provide API credentials, and process data from third-party services through Synetrack.
12. Fees, Invoicing, and Payment
Fees, billing cycles, payment terms, subscription periods, setup fees, integration fees, module fees, support fees, usage fees, renewal terms, and other commercial terms will be set out in the applicable order form, invoice, proposal, statement of work, or signed agreement.
Unless otherwise agreed in writing, fees are payable in advance and are exclusive of taxes, bank fees, currency conversion charges, withholding taxes, payment processing fees, and other third-party charges.
The Client must pay all invoices by the due date stated on the invoice or applicable agreement. If payment is late, Affiliate Standard may suspend access, pause services, restrict features, charge late payment interest where permitted, require advance payment, or terminate the service.
Fees are non-refundable unless expressly stated in the applicable agreement or required by law.
13. Taxes
The Client is responsible for all applicable taxes, duties, levies, withholding taxes, VAT, sales taxes, use taxes, digital service taxes, and similar charges arising from its purchase or use of Synetrack, except for taxes based on Affiliate Standard’s own income.
If the Client is required by law to withhold or deduct tax from payments, the Client must gross up the payment so that Affiliate Standard receives the full amount invoiced, unless otherwise agreed in writing or prohibited by law.
14. Subscription Term, Renewal, and Cancellation
The subscription term will be stated in the applicable order form, invoice, proposal, or agreement.
Unless otherwise agreed, subscriptions may renew automatically for the same period or continue on a recurring basis until cancelled in accordance with the applicable agreement.
Cancellation does not relieve the Client from paying fees already due or committed for the agreed subscription period, unless otherwise stated in writing.
15. Service Availability and Maintenance
Affiliate Standard will use commercially reasonable efforts to keep Synetrack available and operational.
However, Synetrack may be unavailable due to maintenance, upgrades, security work, infrastructure issues, third-party service failures, internet disruptions, cloud provider incidents, technical problems, force majeure events, or other circumstances.
Affiliate Standard may update, modify, suspend, replace, remove, or discontinue features where necessary for security, performance, product development, compliance, or operational reasons.
Specific uptime commitments, service levels, support response times, or maintenance windows apply only if expressly agreed in a separate written service-level agreement or commercial agreement.
16. Support
Affiliate Standard may provide support by email, messaging tools, ticketing systems, meetings, documentation, or other agreed communication channels.
The scope, availability, response times, and priority of support may depend on the Client’s package, subscription level, agreement, and operational capacity.
Affiliate Standard is not responsible for delays caused by incomplete information, third-party systems, Client-side configuration issues, unauthorised modifications, or circumstances outside our reasonable control.
17. Confidentiality
Each party may receive confidential information from the other party. Confidential information may include business information, technical information, pricing, product plans, platform architecture, customer information, affiliate data, operator data, commercial terms, reports, credentials, strategies, and non-public materials.
The receiving party must protect confidential information using reasonable care and must not disclose it to unauthorised persons or use it for purposes outside the relevant business relationship.
Confidentiality obligations do not apply to information that is publicly available without breach, already known lawfully, independently developed without use of confidential information, received lawfully from a third party, or required to be disclosed by law, court order, regulator, or competent authority.
18. Data Protection
Each party must comply with applicable data protection laws when processing personal information in connection with Synetrack.
Depending on the processing activity, Affiliate Standard may act as an independent controller, joint controller, or processor/service provider. Where Affiliate Standard processes personal information on behalf of the Client, a separate Data Processing Agreement may be required.
The Client is responsible for ensuring that it has a valid legal basis, notices, consents, contracts, and authorisations required to provide personal information to Affiliate Standard and to process that information through Synetrack.
Affiliate Standard will process personal information in accordance with its Privacy Policy, applicable data processing terms, and applicable law.
19. Security
Affiliate Standard will use reasonable technical, organisational, and administrative measures designed to protect Synetrack and Client Content from unauthorised access, loss, misuse, alteration, or disclosure.
The Client is responsible for managing its own user access, passwords, devices, internal permissions, API credentials, connected accounts, and internal security practices.
No platform, cloud service, software, or internet-based service can guarantee absolute security. The Client must promptly notify Affiliate Standard if it becomes aware of any suspected security incident, unauthorised access, compromised credentials, or misuse of Synetrack.
20. Backups and Data Export
Affiliate Standard may maintain backups for operational, continuity, and security purposes, but does not guarantee that all Client Content can always be restored unless expressly agreed in writing.
The Client is responsible for exporting or maintaining copies of important business data where necessary.
Upon termination or expiry, access to Synetrack and Client Content may be restricted, suspended, or deleted in accordance with the applicable agreement, retention practices, legal obligations, and technical limitations.
21. Compliance With Gambling and Advertising Laws
The Client is responsible for ensuring that its use of Synetrack, its content, its campaigns, its operator listings, its affiliate activities, and its promotional materials comply with applicable gambling, advertising, consumer protection, affiliate marketing, data protection, anti-spam, and other relevant laws.
Affiliate Standard does not guarantee that content, campaigns, offers, operator listings, comparison pages, or AI-assisted outputs created through Synetrack comply with every applicable law, regulator standard, licence condition, advertising code, or operator requirement.
The Client must review and approve all content, campaigns, and external communications before publication or distribution.
22. Suspension and Termination
Affiliate Standard may suspend or terminate access to Synetrack if the Client breaches these Terms, fails to pay fees, misuses the platform, creates security risk, violates applicable law, infringes third-party rights, submits unlawful or misleading content, or uses the service in a way that may harm Affiliate Standard, users, partners, infrastructure, or third parties.
The Client may terminate the service according to the cancellation or termination terms in the applicable agreement.
Upon termination, the Client must stop using Synetrack and pay all outstanding fees. Provisions relating to payment obligations, intellectual property, confidentiality, data protection, liability, indemnity, and any other provisions that should reasonably survive termination will continue to apply.
23. Disclaimers
Synetrack is provided on an “as is” and “as available” basis unless expressly agreed otherwise in a signed written agreement.
To the maximum extent permitted by applicable law, Affiliate Standard does not guarantee that Synetrack will be uninterrupted, error-free, secure, compatible with all systems, free from defects, or suitable for every business, legal, regulatory, SEO, marketing, affiliate, or commercial purpose.
Affiliate Standard does not guarantee any specific business results, rankings, traffic growth, affiliate revenue, conversion rate, operator approval, commission level, campaign performance, SEO improvement, or regulatory outcome.
24. Limitation of Liability
To the maximum extent permitted by applicable law, Affiliate Standard shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, revenue, business, data, goodwill, savings, opportunity, reputation, or anticipated benefits arising from or related to Synetrack.
Unless otherwise agreed in a signed commercial agreement, Affiliate Standard’s total aggregate liability arising from or related to Synetrack shall not exceed the fees paid by the Client to Affiliate Standard for the affected service during the three months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited under applicable law.
25. Indemnity
The Client agrees to indemnify and hold Affiliate Standard harmless from claims, losses, liabilities, damages, costs, and expenses arising from or related to the Client’s content, Client data, unlawful use of Synetrack, breach of these Terms, violation of applicable law, infringement of third-party rights, misleading operator or affiliate information, non-compliant campaigns, misuse of AI-assisted outputs, connected third-party services, or acts or omissions of the Client’s users, employees, contractors, or representatives.
26. Force Majeure
Affiliate Standard will not be liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, government action, power failures, internet failures, cloud provider incidents, cyberattacks, third-party service failures, regulatory action, epidemics, pandemics, or other events outside our reasonable control.
27. Assignment
The Client may not assign or transfer its rights or obligations under these Terms without Affiliate Standard’s prior written consent.
Affiliate Standard may assign or transfer its rights or obligations in connection with a merger, acquisition, restructuring, sale of assets, corporate reorganisation, or transfer of the Synetrack business, provided that such assignment does not materially reduce the Client’s rights under the applicable agreement.
28. Changes to These Terms
Affiliate Standard may update these Terms from time to time.
Where changes are material, Affiliate Standard may provide notice through the platform, by email, by website notice, or through another appropriate channel.
Continued use of Synetrack after updated Terms become effective means that the Client accepts the updated Terms, unless the Client has a separate signed agreement that states otherwise.
29. Governing Law and Jurisdiction
These Terms are governed by the laws of Bulgaria, unless a signed agreement between the parties states otherwise.
The courts of Bulgaria shall have jurisdiction over disputes arising from or related to these Terms, unless the parties agree otherwise in a signed written agreement or mandatory applicable law provides otherwise.
30. Contact
For questions about these Synetrack B2B Terms, contact:
Affiliate Standard Ltd.
Company number: 208736230
Registered address: Sofia, Bulgaria, Luben Bozev - Silach 3
Email: info@affiliatestandard.com